The corporate messaging product suite
from Merit System facilitates various messaging requirements
of companies such as – eMail, Fax, SMS and file transfers.
These products are simple to deploy, administer and maintain.
They work with commonly available infrastructure such as
data / fax modems, cell phones, etc. The feature rich messaging
products are designed to run unattended. The suite includes
umsGIFT- The unified messaging system, GIFTultemail
– an eMail server, pop@GIFT
– an Internet e-mail gateway for popular eMail servers
(such as MS-Exchange, Lotus Notes, Unix mail, Lotus cc:Mail,
MS-Mail, etc.), httpGIFT
– a web based eMail client, GIFTefax
– an eMail to Fax gateway, GIFTesms
– SMS gateway and ftpGIFT
– an automated file transfer software. The messaging
products may be deployed individually or in a unified setup
for seamless organizationl messaging.
The messaging products are deployed
at large number of businesses across different vertical
The event monitoring (EM) suite provides a Complex Event Processing
capabilities. Events from an eco system flow through adapters that
perform suitable transformations and aggregations. The event streams
pass through a set of smart rules rules designed to detect patterns and
routed to business process / workflow systems for action. The
time-stamped events are captured in a data mart for event related
reports and trends in the eco system.
The generic framework can be used in different domains to build event
monitoring and analytics solutions. This framework is particularly used
in Action Vector Service Assurance Solution for detecting infrastructure
problems and creating tickets in ticketing workflow system for tracking
and resolving problems through well-defined workflows. Infrastructure
covered in this solution included desktops, servers, databases, java
virtual machines and network devices. Service Level monitoring at the
business service level spanning multiple infrastructure components make
this solution a compelling need.
The BPM suite of products takes Business
Event Monitoring further to facilitate modelling, automation
and monitoring of business processes. The Solution suite
consists of a set of functional modules that are required
in each phase of the process management life cycle namely
the process modeling, process configuration and deployment
and process execution, monitoring operations and maintenance
phases. The solution components are aligned with typical
business roles such as Business Analyst, Process Administrator,
Process Owner, etc.
With all new software development
following the Service Oriented Architecture principles,
the BPM product suite would orchestrate messages across
different services as per the process flow and help automate
business process across diverse systems and information
This suite is built on evolving
BPM standards such as WS-BPEL, BPMN and Web Services.