Service Assurance is about ensuring the highest availability of Critical IT Services to customers. With the technology backbone being crucial for Organizational core processes, any disruption can lead to substantial revenue losses. ActionVector-SA solution from Prokosha helps sustain high service availability for technology driven / dependent companies. It assists the IT / Infrastructure / Data center managers with actionable information on service performance
- Infrastructure monitoring solution for critical resources
- Servers (OS), Database, Middleware, Network, Applications
- Intelligent / Smart actionable information
- Intelligent / Smart actionable information
- Mapping of resources to business services
- Integrates with external systems for event feed – Nagios, Ganglia
- Complex Event Processing rules implementation for correlating disparate system events
- Workflow with ticketing
- Based on ITIL and COBIT guidelines
- Complete implementation support
- Adapter based architecture for integrating new metrics and data sources
- Underlying framework easily adaptable to other domains
Monitoring Features
- Service level monitoring (application or service may map to one or more servers)
- Plugs into other monitoring software for capturing events
- Can be integrated with other monitoring tools, scripts, applications via adapters
- Correlates multiple disparate system events through a Smart engine to generate smart events
- Supports many complex patterns
- Detects group behavior
- Can capture additional system state information on event detection
- Provides actionable information. Ticket created on recognition of deterioration of service with all relevant information
- Configurable event schema
- SMS and email alerts …
Work Flow Features
- Service ticket contains all relevant information
- Follows ITIL / COBIT best practices
- Multi level workflows
- SLA support and Escalations (functional and hierarchical)
- Organizational structure, role hierarchy, security policies all configurable
- Auto closure of tickets if system remedies itself
- Email notifications
- Tracking and monitoring features
- Rule based assignments, task history, status updates, comments, attachments, etc.
- Aids operator productivity and efficiency
- Service performance assurance trends
- Service stability and reliability
- Identification of infrastructure bottlenecks and improvements
- Multivendor technology infra support
- Aids capacity planning
- Service deterioration detection
- Aids day to day service operations
